Customer Service

No, this photo is not upside down, Dear Readers.  I wanted you to notice the sticker on the Diet Coke Bottle.  I guess, under the current circumstances, it is meant to be sarcastic.

Somebody explain something to me.  Every time I go into my Mariano’s lately, they are out of the six packs of 16 ounce Diet Cokes in the plastic bottles.

EVERY time.

How ever is this possible, Dear Readers?

For the last couple of months, whenever I go to the store, the shelf is empty.

Empty.

Oh sure, they have Coke and Diet Coke in cans, big bottles, tiny glass bottles.

They have caffeine-free Diet Coke galore.

But they never have the Diet Coke that I want.

Oh yeah.  And they are ALWAYS out of unsalted Land O’Lakes butter in full sticks, too.

They carry half sticks but I need the full sticks.

Diet Coke and butter.

WTF?

I put up with these shortfalls for months.

But finally, I got angry.

So I looked around for a store manager to whom I could vent.

No dice.

It’s a fairly large, two-story joint and employees wearing “Mariano’s” name tags are hard to spot.

After roaming the second floor for awhile, I gave up.

I went downstairs, thought about trudging over to the Customer Service Desk and then thought “What’s the point?”

I had a better idea.

The pen is mightier than the sword.

I sent Kroger’s, Mariano’s parent company, an email.

This is what I got back.

Four days later.

Dear Ellen,

Thank you for contacting Kroger Customer Connect.

I was sorry to read there was an issue with 24 ounce bottles of Diet Coke and Land O’ Lakes Unsalted Butter not being in stock at your local Marianos store. I understand how frustrating it is when you cannot get the product or savings you expected.  We sincerely apologize for the inconvenience this has caused. Our company prides itself on offering a wide variety of products for you to choose from and we expect our store shelves to be fully stocked. There are many factors that may have impacted availability such as product demand, suppliers, and vendor contracts.

Your feedback regarding this situation has been shared with the Store Leadership Team. I’m confident that the appropriate conversations will take place to correct the stock issue to the best of our abilities. We appreciate your patronage and your patience.

I was also so sorry to read that there was not a Manager available on your recent shopping visit.  I understand how frustrating it is when you do not get the service you expected.  I have forwarded your comments to the Store Director so that they are aware and can have the appropriate conversations with their Staff.  Thank you so much for the time you have taken to bring this matter to our attention.


Please feel free to reply to this email or call us at 1-800-576-4377 and reference case number 29924328 should you have further questions or concerns. We appreciate hearing from our valued customers and will assist in any way possible.

Thank you for shopping with us and have a great day.

“Thank you for shopping with us and have a great day?”

Again, WTF?

So I wrote back.

My Marianos was out again on Friday. As usual. This response does not help me.  You gave me no real assurance that this problem will be fixed- and you didn’t even offer me a coupon to make up for the inconvenience of never being able to find two items I consistently need.  Why should I “keep shopping” with you?

Here’s their response.

Dear Ellen,

Thank you for contacting Roundys Customer Service. I appreciate your response with the update on the Diet Coke that your store is frequently out of stock.  I have updated your comments to be forwarded to the Store Leadership Team.  I apologize for the inconvenience and frustration you have experienced and have added a $5.00 credit to your account.  Thank you so much for your time and patience regarding this matter.


Please feel free to reply to this email or call us at 866-742-6728 and reference case number 29924328 should you have further questions or concerns. We appreciate hearing from our valued customers and will assist in any way possible.

Thank you for shopping with us and have a great day.

$5? That’s it?

No real explanation about these continual shortages, and I didn’t get the feeling that my problem would be addressed any time in the near future.

Well, the good news is that these staples of my diet were free.

The bad news?

I think I have to find a new grocery store.

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Posted in Grocery Shopping, Mariano's | 11 Comments

Just Taste It

I was watching an episode of The Crown for the umpteenth time the other day.  Nothing new in that. I watch it all the time.

It soothes me.  Their posh accents, their palatial (literally) digs, their royal problems- all so removed from my prosaic cares and woes.

I absolutely ADORE the moment when Queen Elizabeth II says to her sister, Margaret, “You’re the least egalitarian person I know.”

Awesome.

Anyway, there’s a scene at a private dinner party in which the self-same spoiled brat younger sister, Margaret, is served an appetizer course of shrimp on an avocado half.

Uh oh.

It’s a well-known fact that the Royals never eat seafood. (Or garlic. ) The Palace deems it too dangerous because of the possibility of food poisoning.

Margaret struggles.  But she is spunky and rebellious, and with a WTF flourish, she gamely digs in to this forbidden fruit.

I can wholly relate- and sympathize. As an adult, I too, had a list of foods that I had never tasted- and saw no reason why I should.

Among the myriad things I thought that I hated and would never, EVER touch were:

Green olives, blue cheese, avocado, shrimp, lobster, artichokes, ham and veal.

And yet today, I have to admit that I love:

Green olives, blue cheese, avocado, shrimp, lobster, artichokes, ham and veal.

How ever did this miraculous turnabout come to be?

Simple.  It was pure peer pressure.

All my acquired tastes have been more or less forced upon me by the men in my life.

Take veal for instance.

I never saw it growing up.  But then one night in 1970 I was at Vincent Capra’s- a wonderful but now vanished Italian restaurant on Biscayne Boulevard in Miami.

My beau said, “I’m going to order you my favorite thing on the menu.  Veal Piccata.  It’s great.”

Gulp.

I started to protest but he was bossy and wasn’t having it.

“Just try it.  I swear you’ll love it.”

Gulp.

I have to report he was 100% right.  I loved it.  And I began ordering veal whenever I saw it.  (Remember this was before we discovered how cruelly the baby calves were treated.  Nowadays I never order it.  It’s way too expensive.)

I owe artichokes to my Baltimore husband.  We were vacationing in California and we  somehow landed in Castroville.  Nineteen miles northeast of Monterey, the town is nicknamed “the Artichoke Capital of the world.”

“You’ve got to try this!” The Brat proclaimed.  “These are fabulous.  Look, don’t shake your head ‘no.’  I’ll show you how to eat one.”

He did and I was hooked.

Cold, hot, stuffed, I love them and, unlike veal, I order them any chance I get.

Fast forward to 1975.  Bill Ross brought the gift of Mandarin food into my heretofore Cantonese-only existence.

The second week of our courtship, he drove me to Evanston right where it bordered Chicago.   There he introduced me to the Peking Duckling House on Howard Street.

His buddy, Zev Braun (remember him, guys?) was then married to May Ling, the owner’s daughter.  When Bill walked in, they broke out the fatted duck.

It was the first time I had ever eaten dim sum or hot sour soup or onion cake, too.

Yum.

And it’s to Bill that I owe my very first bite of lobster.  It was a restaurant in Lincoln Park called Nakanoya and they had a little stuffed lobster app that he was crazy about.

“Just taste it.  You’ll like it.”

Sure, I’ve had some bad eating moments.  I won’t go into the scenarios when I was tricked into alligator and bison.  Ugh.

But overall, I owe the gents in my life a big debt of food gratitude.

Without their relentless pressure to improve me, I would never have known the joys of eating like a grown up.

And now, you’ll have to excuse me.  I have to get back to The Crown and watch QEII and good-time Margaret duke it out.

Now where did I put that truffle salt for the popcorn?

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Posted in food, pop culture, Restaurants, Television | 4 Comments

Strangers on a Train

This past Tuesday a guy sat down next to me on the train.  Mid-sixties, gray hair, blue eyes, GREAT accent.  Kind of like dis guy.

We started talking.

He told me that he was from Breezy Point, New York.  We talked about the merits (and de-merits) of train travel.  We talked about airplane travel.  We both fly a lot. We talked about TSA Pre-check and how it’s saved many a trip.

And then he told me about his kids.   His son is a lawyer who works for Governor Cuomo, his daughter is a chemical engineer.

“Do you have any children?” he asked politely.

“Yes, I have a daughter who lives in Boston and a son who lives in Seattle.  That’s why I’m on a plane so much.  Very different cities I know, but my children are really different from each other so that figures,” I replied.

“Which is your favorite?” He then asked.

That was a tough one.  I didn’t know how to answer it.  I hesitated.

“Come on, you can tell me,” he prodded.  “Which one do you like better?”

I was stricken.  But then I thought, fuck it.  This guy is just a stranger on a train.  I’ll never see him again.  I might as well tell him the truth.

“I’d guess, if I had to be pick, um…I guess I would have to say I like my son a teensy bit better.  He’s more like me and…”

“No.  I meant which city?”

Oh.

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Posted in Uncategorized | 6 Comments

The Playboy Advisor

…So recently I happened to overhear two male acquaintances of mine shooting the breeze.

Let me describe them.

Male Number One:  Mid-sixties, balding, thirty pounds overweight, no Brad Pitt, married forever to the same woman, grandfather.  Let’s call him “Hef.”

Male Number Two:  Ditto.  Let’s call him “Bob.”  (As in Bob Guccione.)

These two schlubs were discussing a third guy- who I also happen to know.  Let’s call him “Larry.”  (As in Flynt.)

So I eavesdropped.  I admit it.

And now you can, too.

Hef:  Did you know that Larry is dating a fifty-five year old woman?  I heard she has just moved in to his house in Boca and he couldn’t be happier.

Bob: Fifty-five, huh?  He’s got to be at least seventy, right?

Hef:  Seventy-two.  I’m so glad he’s found someone.  After all, he’s been a widower since what…this May?

Bob:  No, June.  It’s been an awful time for him.  You know he was devoted to Agnes.  His kids were so worried that he was all alone for like …two weeks.  He was so down.  It’s a real blessing that Monique came along when she did.

Hef:  Yeah, I hear Larry’s kids are really happy for him.  But you know, I’m still a bit worried.

Bob:  Why?  Because Monique is a little young for him?

Hef:  Nope.  Because she isn’t young enough.  Larry hasn’t followed the Magic Dating Formula.

Bob:  What formula?

Hef:  The perfect age for a couple is the guy’s age divided in half and then you add seven.  So, like in Larry’s case, that would be forty-three.  Monique’s a little long in the tooth for the guy.  It will never work out.  He can do so much better.

And that’s when I jumped in.

Ellen: Excuse me, guys, for interrupting.  Is that dating formula for men only?  Can women have a crack at it?

Hef and Bob (hooting in derision.) : Women?  Are you crazy?  What woman could get a guy half her age plus seven?

Ellen:  It has been known to happen.  I personally know of a case or two.

Hef:  Dream on.  No way.  It’s a man’s world, Ellen, and you’d better face facts.

Bob:  Good luck with that, Ellen.  Why would any young guy want to be with an older woman?  Better stick to baking your cookies, sweetheart.  Leave the complex dating formulas to the experts.

Ellen:  Ok.  You guys know best….

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Posted in Senior Dating, Sexual Politics | 8 Comments

Hey, Hay!

The items pictured in the photo above are plastic drinking straws, Dear Readers.

Take a good long look because they are soon to go the way of the dodo.

But allow me to digress for a moment.

….Two weeks ago, I saw the movie The Green Book.

Let me take this opportunity to tell you to go and see it.  It will make you feel good.

Set in the 1960’s, it’s the (more or less) true story of two men- one white, one black- on a concert tour of the still-segregated South.   Needless to say, they run into problems.

Have a peek.

Now if you watched the trailer- and I certainly hope you did- perhaps you noticed that at the very end of it, the driver Tony (magnificently played by an un-recognizably hefty Viggo Mortensen) casually tosses his Colonel Sanders Kentucky Fried chicken bones blithely out of the car window.

Remember when we ALL did that?

Well, maybe not chicken bones.  But I certainly remember tossing paper hamburger wrappers and cups out of the car window.

And who didn’t flick a cigarette butt out as they sped along?   And that’s back when cars had fabulous tail fins, easy-to-neck-on bench seats and handy ashtrays.

(Not like today when they only have wussy cupholders.)

Any how, some where along the line, we all became aware that tossing garbage out of the window was a mortal sin.

And we stopped.

I lived in Colorado for seventeen years.  They take their beautiful environment seriously. Re-cycling there is a big deal.

And my son Nick lives in Seattle.

He has so many laws about garbage disposal and so many concomitant garbage cans, mulch-makers and trash bins in his house, that I am absolutely terrified to throw anything out- lest it end up in the wrong bin.

And woe betide he who doesn’t put the right trash in the right can in Seattle.  If found guilty, The Garbage Police then refuse to take to take away any of the aforesaid trash and the lawbreakers are then consigned to Garbage Hell for a very long time.

My son who fearlessly snowboards on stomach-churning, terrifying terrain and who thinks nothing of hiking to base camp on Mt. Rainier- is mortally afraid of The Garbage Police.

This is what Nick is NOT afraid of.

This is what he IS afraid of.

But what does that have to do with the straws that led off this post?

As you are probably aware, plastic straws have now been deemed the latest hazard to Mother Earth.  Thus the powers-that-be have declared them objecta non grata and soon, you won’t see them no more.

One of these powers is my very own my son-in-law, Zach.  He is the Director of Sustainable Communities Initiative and Climate Positive Development Program of the C40 Cities Climate Leadership Group.

Started in the United States by Bill Clinton and now headed by Michael Bloomberg, Zach travels all over the globe on behalf of C40 Cities teaching other cities how to have a greener footprint.

He does great work, inspired work, and I’m grateful that he is such an altruist on behalf on the beautiful planet which we are all proud to call home.

But I just can’t give up my plastic straws.

I’ve tried.  Believe me, I’ve tried.  Most of the Lettuce Entertain You restaurants have already switched to these awful straws- made out of hay, they tell me- and I eat at these places often.

Lettuce plans to transition all of its 120 restaurants in nine states to alternatives, including paper, hay and even biodegradable plastic straws, though customers will be encouraged to not use straws at all, according to R.J. Melman, president of Lettuce Entertain You Enterprises.

“There’s always going to be some pushback, but that’s how change happens, right? Hopefully our customers understand that we’re doing what we think is right,” Melman said.

Nope.

Drinking through them is just like drinking through a straw that still has the paper wrapper on.

Yuck.

And so for the foreseeable future, I carry my own plastic straws with me wherever I go.

I’m not proud of it, but that’s tough luck.

I don’t drink, I don’t smoke, I am nice to little old ladies.

Plastic straws have become my only vice.

You want to make something out of it?

(Just don’t tell Zach.)

And you don’t have to watch all the of the following clip, Dear Readers.  It’s real long.

(Just don’t tell Zach.)

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Posted in C40 Cities, Ecology | 10 Comments

A Dog’s Tale

I was very sad to see that Donald McCaig recently died, Dear Readers.

Although I never met him, he did me a great favor in 1984 by writing the beautiful book,  Nop’s Trials.

If you’ve never read it, do so immediately.

Even if you don’t like dogs.

The plot is simple.  A valuable border collie gets stolen.  He- and his master- are desperate to find each other again.

That’s it.

And yet it isn’t.  Like all great literature, it’s about so much more.

Like love and faith and perseverance and death and hope and grief and acceptance.

This book is a national treasure.  One to be read over and over again.  It’s (mostly) told from Nop’s point of view and how and what this dog thinks is a marvelous, magical combination of imagination and artistry.

It belongs right up there with the greats- Call of the Wild, Lassie Come Home, All Creatures Great and Small, Old Yeller, Sounder.

And if you- or any teenager you know- is dog-crazy, this is the best Christmas/Hanukkah gift ever.

This is going to be a short post, Dear Readers.

I’ve got some sheep-herding to do.

Here, Nop.

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Posted in Books about dogs, Dogs, Donald McCaig | 2 Comments

Priceless

In case you have forgotten what this artifact is, Dear Readers, it is an ashtray.

Something as rare as a hen’s tooth, nowadays.

I’ve always liked ashtrays.  Back when I was a teenager, this was one of my prized possessions.

I’m pretty sure that my boyfriend Jimmy gave it to me when we were in high school. Alas, I can not find it.  It has disappeared- along with these other sacred artifacts of my teen years.

A poster of Jean Paul Belmondo.

A picture of Bob Dylan.

My princess telephone.

My record player.

My portable bonnet hair dryer.

My jewelry box.

Gone.  All gone.

But I still have the ashtray that my great Florentine friend, Italo, presented to me forty-three years ago.  He was a waiter at Trattoria Cammillo on the Borgo San Jacopo and I was fortunate enough to be a frequent guest at this legendary eating establishment.

It was favoloso.

Here’s the menu.

Better yet, just look at these pasta primi.

And the vegetable contorni.

And the storied steak alla fiorentina.

Stomach-growling Sidebar: I’m drooling as I look at these pictures and remember my first tastes of authentic “farm-to table” cooking.

…Anyhow back in 1975 my Florentine boyfriend, Paolo, used to take me there a couple of times a week.  My Italian wasn’t very good but Italo always got a kick out of me trying.  He  would laugh and tease me as I proved over and over again that I was the Charo of Italy.

One day I must have outdone myself and Italo got hysterical.  And he made me a regalo – a gift- of an ashtray.  In remembrance of all the laughs, I suppose.

Take a look at what he wrote on the bottom.

The ink is wearing off after forty-three years  but it says: “Olimpia***, you are been my best friend and I will never forget you.” And he signed it “Italo.”

***My name in Florence.  The Florentines thought “Ellen” was a nome brutta, ugly, harsh on the ears.  So they preemptively gave me a new name.

And I’ve managed to hold on to the ashtray through the years.  Through divorce, fire, out of town moves, everything.

It has no real value- except to me.

Until my friends Kevin and Carlos went to Florence on their Italian grand tour and I sent them to a little trattoria I adore.


(Photo by Kevin Gibson)

And when Kevin returned stateside, he called me.

He told all about the wonderful trip he had just taken. I was thrilled that he had loved every minute of his dolce vita alla italiana.

And then he told me something else.

“I showed that picture of your ashtray to the hostess at Cammillo, Ellen.  And she was amazed.  It turns out that she’s the fourth generation family member to work there and she told me that only one she has ever seen is at her grandmother’s house.  She was a little choked up,  I swear.”

Ah.

Priceless.

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Posted in Florence, Trattoria Cammillo | 4 Comments

Souvenir Album

Dear Readers, due to a technical glitch beyond my control, this blog post did not get sent out on Thanksgiving.  So I’m trying it again.  Here’s hoping you get it today!

Happy Thanksgiving, Dear Readers.  Wishing you and your families the happiest and healthiest holiday ever.

It’s my turn to turn out the dinner for the clan so today I thought I’d say it with pictures.

Hope you enjoy the “What I Did On My Florida Vacation” souvenir photo album.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

See you next Sunday and don’t overstuff on the stuffing.

Love, Ellen

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Posted in Florida, Roy Hobbes Baseball Tournament | 6 Comments

Wish You Were Here…

Ahhh. What a beautiful, tropical sunset.  Courtesy of Mother Nature and sunny Fort Myer’s Beach, Florida.

I’m still feeling the heat so I thought I’d send you all a video postcard.

Press play.

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Posted in Video blog | 6 Comments

Pretty In Pink

Author’s Note:  This is my last post until Sunday, November 18, Dear Readers.  I’m heading south towards the sun and will have lots to tell you when I return.  So please be patient and don’t forget about me when I’m gone.

…Monday, October 22, 2018 marked the annual Fall Benefit Luncheon for the Lynn Sage Cancer Research Foundation.

Thirty-three years ago, I had the privilege of serving as this fledgling organization’s very first Public Relations Chairman.

How well I remember the little event I organized.  Twenty or so women- all friends of Lynn’s- found themselves on the floor of the Mercantile Exchange.  Where we were given a tour and duly photographed for the “Society Pages” of the Sun Times and the Tribune.

Wow! What a difference thirty-three years makes. Along with the blood, sweat and tears of practically all of the original gang of twenty.

In loving memory of Lynn, and fired up by the outrage against the scourge of breast cancer, these dynamos attacked the problem head on.

Now the event has grown to over a thousand people. There’s a purse auction as the “amuse bouche.”

And a fabulous speaker as the “entrée.”

Superstars like Maya Rudolph.

(Shown here with Dr. Leonidas Platanias, Director of the Lurie Cancer Center.)

And Diane Keaton.

And last year’s fabulous Kathy Bates.

(Shown here with Terri Lind, Charlene Lieber and Lili Ann Zisook.)

And some thirty-four million dollars later- and an affiliation in 1991 with Northwestern Memorial Hospital- the LSCRF has become a leader in the fight against breast cancer.

On a personal note, let me just add that it’s so much fun for me to catch up with old friends who I don’t get to see throughout the year.  Hence there are hugs, laughter and of course, some tears. In short, a wonderful afternoon.

But this year was made even more special because of some serendipity.  I just happened to know the guest speaker- Jill Kargman.

For those of you who may not have had the pleasure of her company, let me quote just a little from her c.v.

“A born and bred New Yorker, Jill Kargman age 44, is the creator, writer, producer and star of the scripted comedy, Odd Mom Out in which Ms. Kargman played a satirical version of herself navigating the hilarity of raising children on the upper east side in NYC.

…She is a New York Times best-selling author of multiple books, and her most recent book, a comedic essay collection, Sprinkle Glitter on my Grave, was published in September 2016 by Random House.

…Jill hosts the “Jill Kargman Show” on SiriusXM Stars Channel 109. She recently made an appearance in her first Hollywood studio movie, A Bad Mom’s Christmas.

Ms. Kargman recently underwent a double mastectomy due to CHEK2.”

And she went to summer camp with my kids.

And she single-handedly skewed the entire admissions process when my daughter Natasha applied at boarding schools.

Let me explain.

Jill and her brother Will had gone to Camp Laurel in Readfield, Maine with my kids, Nick and Natasha.

Although little known here in the midwest- where summer camps in Wisconsin rule- Laurel was just so great.

A boys and girls camp combined, it featured not only a huge waterfront where Nick could improve his water skiing chops but  a terrific riding program so that Natasha could not only keep up with her equestrian skills but stable her Welsh pony, Napoleon, for the summer.


(Photo by Henry X Arenberg)

(And before you get your jodhpurs in a knot, let me say that trailering Napoleon out to Maine and back was a lot cheaper than paying someone to ride him five times a week for eight weeks.  And Natasha loved having him there.)

Helicopter Equine Parent Sidebar:  Before sending him off to camp, Natasha wanted to know where the camp vet had gone to medical school.  “Natasha,” I said exasperatedly, “I don’t know where the camp doctor went to medical school.  You’ll both be fine.”

And they were.  For five blissful, bucolic summers, Nick and Natasha (and Napoleon) spent eight exciting weeks amongst the pine forests.  They made lots of lifelong friends and developed important life skills like independence, getting along with a peer group and boogie boarding.

Natasha even went one step further during her post camp years.  She worked for Laurel as an adult doing administrative stuff in the office.

Jill was three years older than Natasha. She was Jill Kopelman back then- daughter of the famous- and fabulous- Ari and Coco Kopelman of Chanel fame.

(This power duo had to be a hard act to follow but Jill and her brother, Will, have done it in style.)

…Anyhow, after camp, Winnetka Natasha and Manhattan Jill’s paths did not cross.

Until one day in Spring of  1991.

Bill and I were taking Natasha on a trip touring the boarding schools that she thought she might want to attend.

We saw Choate and Hotchkiss and Deerfield and Miss Porter’s and Middlesex and Pomfret and then there was Taft.

OMG.

All the boarding schools had magnificent campuses.  They ought to.  They are better endowed than most universities.

But The Taft School was special.

It seemed bathed in a golden glow, and when a beautiful, long-legged teenaged girl dashed across the lawn shouting, “Oh my God, Natasha!  You HAVE to go here!” all objectivity about the school search was lost.

My twelve year old was over the moon.  Here was an older girl she knew and admired who was asking her to come to this fabulous place.

Bill and I looked at each other with our hearts in our mouths.  We knew that now Taft would be the front runner in Natasha’s affections- no matter how right or wrong it might have been for her.

As it turned out, Natasha did not attend Taft. She happily went to St. George’s School in Newport, Rhode Island.  A better fit for all concerned.

And I told all this to Jill when I was lucky enough to meet her at the Lynn Sage luncheon.

“I haven’t seen you since you were 15,” I said.  And then I explained who I was.

Jill had not lost her teenaged her enthusiasm.

“Oh my God!  That is so funny!  How is Natasha?  What is she doing?  Send her my love.”

And later, as I sat back and enjoyed Jill’s talk with some proprietorial interest, I was proud and amazed at how clever- and outspoken- she was.

And how brave.

A real credit to her parents, Camp Laurel and The Taft School.

A hard act to follow so I’ll let darling Jill get the last word.

See you November 18.

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Posted in Breast Cancer, Jill Kargman, Lynn Sage Cancer Research Foundation, Television | 2 Comments